Entries by mikeeldon

Building a healthy culture

Imagine you’re an invisible person touring the world’s organisations. What will you see and hear? What vibrations will be coming from those who work there, from leaders, from support staff, from this or that department? Will the vibrations be pleasing? Will you resonate serenely to the high and aligned energy? Will the faces be smiling? […]

The virtuous cycle of confidence

Most people are desperate to learn how they can build their confidence. For what I have found is that there are very few on this planet who feel genuinely self-confident. Even many who appear to ooze confidence actually live in a turmoil of inner self-doubt. What an unfortunate lot we humans are. Sure, a good […]

Why being nice to customers is a good idea

I started writing this at 30,000ft, over the Sahara Desert, where Virgin Atlantic was pampering me to death – and I wasn’t even installed in their uppermost class. ALL Virgin staff, whether in their office or at the airport or in the sky, are permanently, relentlessly friendly and cheerful. And genuinely so. It doesn’t seem […]

Kenyans Yes We Can

I have been writing for about half my life – the second half. I got going in Kenya, where I started publishing articles on management and IT topics almost a soon as I arrived in the late seventies. Then, through Rotary, the Kenya Institute of Management, KEPSA, AIESEC… opportunities arose for me to speak and […]