Eric Krystall passed away last month, just a couple of weeks before his 92nd birthday. He had been living in Kenya since 1971, just a few years before I arrived, and I have known this wonderful man for nearly 40 years. He has been a dear friend, and I feel so badly that I will […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2020-02-20 08:55:422020-02-20 08:55:42Curtain falls on a man devoted to social equality
I have written before about the extremes of customer service, stimulated by either positive or negative experiences I have encountered. In Kenya, by and large we do better than many other countries on this front, accepting that as everywhere there’s a whole spectrum from the outstanding to the awful. (Let’s not even mention elements like […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2020-02-06 17:53:492020-02-06 17:53:49The great and the dreadful of customer engagement
In my last column I challenged readers with a series of questions on the meaning of responsible leadership in how leaders behave with their staff. I largely held back on answering those questions until today, and I hope that merely listing them was helpful. Here now are some responses from me. Being responsible to those […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2020-01-23 09:56:142020-01-23 09:56:14Being responsible leader in the era of tech advances
As we enter the new decade, more and more leaders of organisations are thinking about what it means to act responsibly. For it is an increasingly significant factor in ensuring sustainability, and this expectation of acting responsibly applies to how one treats all stakeholders. Today, in my first article of 2020, I focus on what […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2020-01-09 12:47:212020-01-09 12:47:21What it means to lead responsibly
Please do yourself a favour and read Malcolm Gladwell’s latest book, Talking to Strangers, whose subtitle is What We Should Know about the People We Don’t Know. It is deeply thought-provoking on every single page, now making us imagine we judge strangers too kindly, now too harshly. Either way, so engagingly, Gladwell shows us how […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2019-12-19 14:11:332019-12-19 14:11:33How good are you in dealing with strangers?
The media are filled with coverage of matters BBI – for and against; Raila and Ruto; waste of money and money well-spent. We’ve all been advised to read the entire 156-page document, but given what has been highlighted I was far from tempted to do the responsible thing. Then a few days ago, one of […]
From time to time my colleague Frank Kretzschmar and I host what we call “Leaders Circles,” where our guests tell personal stories relating to the theme of the day. For our recent one we selected the topic “Holding on to optimism – we can set an example.” In Kenya as elsewhere these days it’s not […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2019-11-21 10:52:372019-11-21 10:52:37Let’s be optimistic despite the flood of negative news
Along with nearly 50 bright young local management consultants I recently spent an uplifting evening at the Pallet Café in Lavington (where all the very helpful waiters are deaf), to participate in the launch of the Management Consultants Association of Kenya, MCAK, reachable at [email protected]. I wrote a column on the imminence of this launch […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2019-11-08 10:34:162019-11-08 10:34:16After MCAK launch, focus turns to building linkages
I’m recently back from London, where for a few days I witnessed up close the vacuum of responsible leadership in relation to the endless Brexit saga. Ironically, I was following the daily conflict and confusion while being there for an event to launch the Institute for Responsible Leadership, of which I am a founder. How […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2019-10-25 08:56:512019-10-25 08:56:51Leaders ought to be fair and avoid short-term wins
Last week I ran a session on transformative leadership at a four-day workshop for vice chancellors and principals of Kenyan universities. It was organised by the German Academic Exchange Services (DAAD), the Kenya DAAD Scholars Association (KDSA) and the Commission for University Education. Today I will be reviewing the main issues that emerged from our […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2019-10-10 17:51:502019-10-12 10:24:08How to align universities with the new curriculum
Martin Oduor, The Humanized LeaderDecember 23, 2025 - 5:49 pm
Curtain falls on a man devoted to social equality
Eric Krystall passed away last month, just a couple of weeks before his 92nd birthday. He had been living in Kenya since 1971, just a few years before I arrived, and I have known this wonderful man for nearly 40 years. He has been a dear friend, and I feel so badly that I will […]
The great and the dreadful of customer engagement
I have written before about the extremes of customer service, stimulated by either positive or negative experiences I have encountered. In Kenya, by and large we do better than many other countries on this front, accepting that as everywhere there’s a whole spectrum from the outstanding to the awful. (Let’s not even mention elements like […]
Being responsible leader in the era of tech advances
In my last column I challenged readers with a series of questions on the meaning of responsible leadership in how leaders behave with their staff. I largely held back on answering those questions until today, and I hope that merely listing them was helpful. Here now are some responses from me. Being responsible to those […]
What it means to lead responsibly
As we enter the new decade, more and more leaders of organisations are thinking about what it means to act responsibly. For it is an increasingly significant factor in ensuring sustainability, and this expectation of acting responsibly applies to how one treats all stakeholders. Today, in my first article of 2020, I focus on what […]
How good are you in dealing with strangers?
Please do yourself a favour and read Malcolm Gladwell’s latest book, Talking to Strangers, whose subtitle is What We Should Know about the People We Don’t Know. It is deeply thought-provoking on every single page, now making us imagine we judge strangers too kindly, now too harshly. Either way, so engagingly, Gladwell shows us how […]
BBI report goes beyond the usual divisive politics
The media are filled with coverage of matters BBI – for and against; Raila and Ruto; waste of money and money well-spent. We’ve all been advised to read the entire 156-page document, but given what has been highlighted I was far from tempted to do the responsible thing. Then a few days ago, one of […]
Let’s be optimistic despite the flood of negative news
From time to time my colleague Frank Kretzschmar and I host what we call “Leaders Circles,” where our guests tell personal stories relating to the theme of the day. For our recent one we selected the topic “Holding on to optimism – we can set an example.” In Kenya as elsewhere these days it’s not […]
After MCAK launch, focus turns to building linkages
Along with nearly 50 bright young local management consultants I recently spent an uplifting evening at the Pallet Café in Lavington (where all the very helpful waiters are deaf), to participate in the launch of the Management Consultants Association of Kenya, MCAK, reachable at [email protected]. I wrote a column on the imminence of this launch […]
Leaders ought to be fair and avoid short-term wins
I’m recently back from London, where for a few days I witnessed up close the vacuum of responsible leadership in relation to the endless Brexit saga. Ironically, I was following the daily conflict and confusion while being there for an event to launch the Institute for Responsible Leadership, of which I am a founder. How […]
How to align universities with the new curriculum
Last week I ran a session on transformative leadership at a four-day workshop for vice chancellors and principals of Kenyan universities. It was organised by the German Academic Exchange Services (DAAD), the Kenya DAAD Scholars Association (KDSA) and the Commission for University Education. Today I will be reviewing the main issues that emerged from our […]