My Articles

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Management Consultant Mike Eldon

My last article was about the destructive influence of toxic marauders, and today I want to explore a related phenomenon, tensions between levels in organisations. It’s tough when such relationships are made difficult by each cohort believing they’re “OK” while the others are “not OK”. Inevitably it’s a lose-lose scenario, as the negative attitudes on […]

Management Consultant Mike Eldon

Should leaders be the ones to eat last? The US Marines believe so, as it shows they care for their people and are prepared to sacrifice for them. It’s why Simon Sinek chose Leaders Eat Last as the title of his best-selling book, first published in 2014. We selected it as the topic for our […]

Management Consultant Mike Eldon

Nearly six years ago I wrote a column here about what I called “the necessary evil of compliance”, the theme of a Leaders Circle I had just co-hosted. In it I quoted former Deputy US Attorney-General Paul McNulty, who rightly pointed out that “If you think compliance is expensive, try non-compliance”. And in our conversation […]

Management Consultant Mike Eldon

As I interact with different kinds of people, in one-on-ones or group sessions, in board meetings or workshops, I am exposed to bright sparks who speak too quickly. And as I listen to them I speculate on why they’re breaking the vocal speed limits. My first thought is that the root cause of the fast […]

Management Consultant Mike Eldon

The group of leaders Frank Kretzschmar and I invited sat in our usual circle to share personal stories on our latest theme: “Pattern interruption – moments of change of direction in my life”. We asked them to reflect on what caused them to do things differently from then on. Which events provoked them to reflect, […]

Management Consultant Mike Eldon

Last October I was invited to be one of the facilitators at a British Council-sponsored induction workshop for the newly appointed vice-chancellors (VCs) and principals of public universities, and recently I was invited to play a similar role at a leadership training workshop for all the VCs and principals of the public universities. My topic […]

We hear a lot about the ‘Iceberg of Ignorance’, where those at the top of the organisational pyramid have little idea about what’s really going on among their staff at the lower levels —about how they feel and how they behave with each other as a result of how engaged they are. It’s why the […]

Management Consultant Mike Eldon

We all have tales about feeling frustrated as unhappy customers, and the question for me is how to go beyond whining and moaning – and then defecting to another vendor – to offering advice to the offending supplier so they can restore our confidence and fix the issue. Hopefully not just on a one-off basis […]

Management Consultant Mike Eldon

In my life these days the issue of having to say “No” is raising its head in many different contexts. The most recent one came about as I was interacting with the general manager of a company’s service department, where we got talking about how to deal with customers who are so difficult, so unreasonable, […]

Management Consultant Mike Eldon

I was in London for a few days in December, and there I came across an article on corruption in the Sunday Times by Matthew Syed—a management consultant like me—about how it works in western liberal democracies. He reckons the cancer of corruption has been growing there for decades, resulting in such consequences as the […]