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We hear a lot about the ‘Iceberg of Ignorance’, where those at the top of the organisational pyramid have little idea about what’s really going on among their staff at the lower levels —about how they feel and how they behave with each other as a result of how engaged they are. It’s why the […]

Management Consultant Mike Eldon

We all have tales about feeling frustrated as unhappy customers, and the question for me is how to go beyond whining and moaning – and then defecting to another vendor – to offering advice to the offending supplier so they can restore our confidence and fix the issue. Hopefully not just on a one-off basis […]

Management Consultant Mike Eldon

In my life these days the issue of having to say “No” is raising its head in many different contexts. The most recent one came about as I was interacting with the general manager of a company’s service department, where we got talking about how to deal with customers who are so difficult, so unreasonable, […]

Management Consultant Mike Eldon

I was in London for a few days in December, and there I came across an article on corruption in the Sunday Times by Matthew Syed—a management consultant like me—about how it works in western liberal democracies. He reckons the cancer of corruption has been growing there for decades, resulting in such consequences as the […]

Management Consultant Mike Eldon

A while ago I read an article about boards and voting by Roger Hitchcock, a senior partner at the Sirdar Global Group which guides boards to become more effective. I met Roger when I was a participant in his Sirdar Applied Directorship Programme some years ago, and as always in this article he was full […]

Management Consultant Mike Eldon

At the beginning of this month, Strathmore University Business School held its Executive Education graduation ceremony, and I was invited to be their keynote speaker. It was a wonderful occasion, where more than 300 of the nearly 2,500 participants in the executive programmes that had been running this year were receiving their certificates, with many […]

Speech by Mike Eldon at the Strathmore University Business School Annual Executive Education Programmes Graduation on 1st December 2023 Click here to download the full speach (PDF, new window)

Management Consultant Mike Eldon

A while ago, I facilitated a session with the board of a major Kenyan organisation, where I had them reflect on what they were proud of as a board and as individuals, and what additional aspects they wished to be proud of later. The team is undergoing a review of its culture so as to […]

Management Consultant Mike Eldon

I was recently invited by professional advisory firm Ronalds East Africa to be one of the keynote speakers at their training event for Chief Finance Officers (CFOs) and other leaders of the finance function. My session was about advising the participants on how to interact effectively at the board level. There was quite a spectrum […]

Management Consultant Mike Eldon

Around the world organisations are downsizing, whether because of the generally tough economic times or for other reasons. And as we observe how this is being handled we see a whole spectrum of employer behaviour, from the brutal to the caring. Some have simply sent texts to staff, informing them that they are being laid […]