Management Consultant Mike Eldon

How poor governance causes projects to fail

I was recently involved in a discussion about an IT project that was facing challenges, where the IT expert from one of the Big Four consulting firms who was with us introduced me to a new term, “project governance.” I liked it, for it places emphasis on the leadership that guides the progress of the […]

Management Consultant Mike Eldon

Key leadership lessons I learnt from my father

Two days ago I reached the age of 75 — the age my father was when he passed away 35 years ago. So it provided an opportunity for me to reflect on our relationship and on how I was influenced by his example. Bruno Eldon enjoyed a 33-year career in Shell. He joined the company […]

Management Consultant Mike Eldon

Krystall: Man who drove the social reforms agenda

In my last column I wrote about the first part of the rich and varied life of my dear friend Eric Krystall, from his birth in South Africa to his years in the UK and in America until his arrival in Kenya in 1971. Today I want to continue sharing his journey up to his […]

Management Consultant Mike Eldon

Curtain falls on a man devoted to social equality

Eric Krystall passed away last month, just a couple of weeks before his 92nd birthday. He had been living in Kenya since 1971, just a few years before I arrived, and I have known this wonderful man for nearly 40 years. He has been a dear friend, and I feel so badly that I will […]

Management Consultant Mike Eldon

The great and the dreadful of customer engagement

I have written before about the extremes of customer service, stimulated by either positive or negative experiences I have encountered. In Kenya, by and large we do better than many other countries on this front, accepting that as everywhere there’s a whole spectrum from the outstanding to the awful. (Let’s not even mention elements like […]

Management Consultant Mike Eldon

Being responsible leader in the era of tech advances

In my last column I challenged readers with a series of questions on the meaning of responsible leadership in how leaders behave with their staff. I largely held back on answering those questions until today, and I hope that merely listing them was helpful. Here now are some responses from me. Being responsible to those […]

Management Consultant Mike Eldon

What it means to lead responsibly

As we enter the new decade, more and more leaders of organisations are thinking about what it means to act responsibly. For it is an increasingly significant factor in ensuring sustainability, and this expectation of acting responsibly applies to how one treats all stakeholders. Today, in my first article of 2020, I focus on what […]

Management Consultant Mike Eldon

How good are you in dealing with strangers?

Please do yourself a favour and read Malcolm Gladwell’s latest book, Talking to Strangers, whose subtitle is What We Should Know about the People We Don’t Know. It is deeply thought-provoking on every single page, now making us imagine we judge strangers too kindly, now too harshly. Either way, so engagingly, Gladwell shows us how […]

Management Consultant Mike Eldon

BBI report goes beyond the usual divisive politics

The media are filled with coverage of matters BBI – for and against; Raila and Ruto; waste of money and money well-spent. We’ve all been advised to read the entire 156-page document, but given what has been highlighted I was far from tempted to do the responsible thing. Then a few days ago, one of […]

Management Consultant Mike Eldon

Let’s be optimistic despite the flood of negative news

From time to time my colleague Frank Kretzschmar and I host what we call “Leaders Circles,” where our guests tell personal stories relating to the theme of the day. For our recent one we selected the topic “Holding on to optimism – we can set an example.” In Kenya as elsewhere these days it’s not […]

Management Consultant Mike Eldon

After MCAK launch, focus turns to building linkages

Along with nearly 50 bright young local management consultants I recently spent an uplifting evening at the Pallet Café in Lavington (where all the very helpful waiters are deaf), to participate in the launch of the Management Consultants Association of Kenya, MCAK, reachable at info@mcak.or.ke. I wrote a column on the imminence of this launch […]

Management Consultant Mike Eldon

Leaders ought to be fair and avoid short-term wins

I’m recently back from London, where for a few days I witnessed up close the vacuum of responsible leadership in relation to the endless Brexit saga. Ironically, I was following the daily conflict and confusion while being there for an event to launch the Institute for Responsible Leadership, of which I am a founder. How […]

Management Consultant Mike Eldon

How to align universities with the new curriculum

Last week I ran a session on transformative leadership at a four-day workshop for vice chancellors and principals of Kenyan universities. It was organised by the German Academic Exchange Services (DAAD), the Kenya DAAD Scholars Association (KDSA) and the Commission for University Education. Today I will be reviewing the main issues that emerged from our […]

Management Consultant Mike Eldon

Beliefs that can keep you stuck in a maze

Many of you are familiar with that wonderful fable by Dr. Spencer Johnson, Who Moved My Cheese?, which was published in 1998 and has since sold nearly 30 million copies – having been translated into over 40 languages. The book told the story of two mice, Sniff and Scurry, and two LittlePeople, Hem and Haw, […]

Management Consultant Mike Eldon

How to make yourself suitable for coaching

I recently wrote a column on the coaching style of leadership, and today I return to my favourite current topic by looking at what it takes to be “coaching ready.” Ironically it is often those most in need of such help that are least likely to want it or to benefit from it. Such people, […]

Management Consultant Mike Eldon

Meeting Kenya’s great potential in agriculture

We keep hearing that young Kenyans just aren’t attracted to farming, and that the average age of a farmer here is 60. For years too, we’ve been worrying about the fragmentation of land into smaller and smaller plots, and about the absence of collaboration between farmers so they can benefit from economies of scale. We […]

Management Consultant Mike Eldon

Why coaching is the best style of leadership

In the last few weeks I have paid several visits to Western Kenya, and in different ways they all revolved around the topic of leadership. I spent time with members of the County Delivery Units in the lake region; with a group of DTB bankers based in western Kenya; with staff of the Kisumu branches […]

Management Consultant Mike Eldon

How to help children gain self-esteem, resolve issues

I was in London recently to celebrate a milestone birthday of my sister Ruth, and joining me there from America were my daughter Amy and her two delightful sons, 11-year old Jack and nine-year old Daniel. One evening Amy and I took the boys to see a spectacular musical play, School of Rock, which is […]

Management Consultant Mike Eldon

How firms can better engage shareholders

I was recently invited by the accountants’ body, the Institute of Certified Public Accountants of Kenya( ICPAK) to run a session at their 7th Annual Governance and Ethics Conference. The topic they chose for me was “Inside the boardroom: the realities of shareholder engagement”, and this in the context of the overall theme of the […]

Management Consultant Mike Eldon

Leading a board isn’t for glamour but hard work

In my last article I found myself in the boardroom and today I remain there, following my invitation by Strathmore University Business School to be a panelist on their “Leading the Board” programme. In what follows I will refer to the main issues that emerged, and I’ll start by reporting on our easy consensus over […]