We all have tales about feeling frustrated as unhappy customers, and the question for me is how to go beyond whining and moaning – and then defecting to another vendor – to offering advice to the offending supplier so they can restore our confidence and fix the issue. Hopefully not just on a one-off basis […]
In my life these days the issue of having to say “No” is raising its head in many different contexts. The most recent one came about as I was interacting with the general manager of a company’s service department, where we got talking about how to deal with customers who are so difficult, so unreasonable, […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttps://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2024-01-23 13:31:172024-01-23 13:31:17Knowing when to say ‘No’
I was in London for a few days in December, and there I came across an article on corruption in the Sunday Times by Matthew Syed—a management consultant like me—about how it works in western liberal democracies. He reckons the cancer of corruption has been growing there for decades, resulting in such consequences as the […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttps://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2024-01-10 11:10:222024-01-10 11:10:22Corruption rife in the West too
A while ago I read an article about boards and voting by Roger Hitchcock, a senior partner at the Sirdar Global Group which guides boards to become more effective. I met Roger when I was a participant in his Sirdar Applied Directorship Programme some years ago, and as always in this article he was full […]
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At the beginning of this month, Strathmore University Business School held its Executive Education graduation ceremony, and I was invited to be their keynote speaker. It was a wonderful occasion, where more than 300 of the nearly 2,500 participants in the executive programmes that had been running this year were receiving their certificates, with many […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttps://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2023-12-15 17:23:432023-12-15 17:24:25What graduates ought to do
Speech by Mike Eldon at the Strathmore University Business School Annual Executive Education Programmes Graduation on 1st December 2023 Click here to download the full speach (PDF, new window)
https://mike-eldon.com/wp-content/uploads/2023/12/my-speeches.jpg580870adminhttps://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2023-12-02 12:25:542023-12-02 12:26:42Caring for our common home: Developing Sustainable Businesses for Africa
A while ago, I facilitated a session with the board of a major Kenyan organisation, where I had them reflect on what they were proud of as a board and as individuals, and what additional aspects they wished to be proud of later. The team is undergoing a review of its culture so as to […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttps://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2023-11-29 15:44:562023-11-29 15:44:56Board hand in culture change
I was recently invited by professional advisory firm Ronalds East Africa to be one of the keynote speakers at their training event for Chief Finance Officers (CFOs) and other leaders of the finance function. My session was about advising the participants on how to interact effectively at the board level. There was quite a spectrum […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttps://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2023-11-14 10:47:442023-11-14 10:47:44CFO’s day with board directors
Around the world organisations are downsizing, whether because of the generally tough economic times or for other reasons. And as we observe how this is being handled we see a whole spectrum of employer behaviour, from the brutal to the caring. Some have simply sent texts to staff, informing them that they are being laid […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttps://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2023-10-31 12:10:482023-10-31 12:10:48Downsize with heart, not hurt
I am sharing with you a conversation I had with three young women leaders, launched by one of them about a situation in which she found herself. “I am the only woman on this board, and one of the men asked me to get him a cup of tea,” she narrated and asked how I […]
Applying the Balanced ScorecardJuly 23, 2024 - 2:15 pm
Going beyond an unhappy customer
My ArticlesWe all have tales about feeling frustrated as unhappy customers, and the question for me is how to go beyond whining and moaning – and then defecting to another vendor – to offering advice to the offending supplier so they can restore our confidence and fix the issue. Hopefully not just on a one-off basis […]
Knowing when to say ‘No’
My ArticlesIn my life these days the issue of having to say “No” is raising its head in many different contexts. The most recent one came about as I was interacting with the general manager of a company’s service department, where we got talking about how to deal with customers who are so difficult, so unreasonable, […]
Corruption rife in the West too
My ArticlesI was in London for a few days in December, and there I came across an article on corruption in the Sunday Times by Matthew Syed—a management consultant like me—about how it works in western liberal democracies. He reckons the cancer of corruption has been growing there for decades, resulting in such consequences as the […]
Why board voting comes last
My ArticlesA while ago I read an article about boards and voting by Roger Hitchcock, a senior partner at the Sirdar Global Group which guides boards to become more effective. I met Roger when I was a participant in his Sirdar Applied Directorship Programme some years ago, and as always in this article he was full […]
What graduates ought to do
My ArticlesAt the beginning of this month, Strathmore University Business School held its Executive Education graduation ceremony, and I was invited to be their keynote speaker. It was a wonderful occasion, where more than 300 of the nearly 2,500 participants in the executive programmes that had been running this year were receiving their certificates, with many […]
Caring for our common home: Developing Sustainable Businesses for Africa
My ArticlesSpeech by Mike Eldon at the Strathmore University Business School Annual Executive Education Programmes Graduation on 1st December 2023 Click here to download the full speach (PDF, new window)
Board hand in culture change
My ArticlesA while ago, I facilitated a session with the board of a major Kenyan organisation, where I had them reflect on what they were proud of as a board and as individuals, and what additional aspects they wished to be proud of later. The team is undergoing a review of its culture so as to […]
CFO’s day with board directors
My ArticlesI was recently invited by professional advisory firm Ronalds East Africa to be one of the keynote speakers at their training event for Chief Finance Officers (CFOs) and other leaders of the finance function. My session was about advising the participants on how to interact effectively at the board level. There was quite a spectrum […]
Downsize with heart, not hurt
My ArticlesAround the world organisations are downsizing, whether because of the generally tough economic times or for other reasons. And as we observe how this is being handled we see a whole spectrum of employer behaviour, from the brutal to the caring. Some have simply sent texts to staff, informing them that they are being laid […]
Women leaders can fight smiling
My ArticlesI am sharing with you a conversation I had with three young women leaders, launched by one of them about a situation in which she found herself. “I am the only woman on this board, and one of the men asked me to get him a cup of tea,” she narrated and asked how I […]