For the first 12 years of my career I worked for a British IT multinational, in both field offices and in the head office, and it was in the late 70s, for the last two of these, that I came to Kenya to manage its local subsidiary here. So from different perspectives I was able […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-04-01 12:19:002021-04-01 12:20:34Who rises to the top of pyramid?
Like each of you, I experience both wonderful and dreadful customer journeys. And like my fellow columnist Sunny Bindra, from time to time I write about them. I enjoy recognising and celebrating the good by name, while venting about those at the other end of the spectrum, usually without revealing their identity. Today I want […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-03-18 14:04:352021-03-18 14:04:35The good guys and bad guys in customer service
From time to time I have been asked to speak at the Kenya School of Government’s Strategic Leadership Development Programme (SLDP), and late last year I was invited to close its 224th iteration, virtually hosted by the Mombasa campus. The participants were informed that I was to be their “motivational speaker” but, as I did […]
https://mike-eldon.com/wp-content/uploads/2016/01/mikeeldon02_280.jpg404280adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-03-04 15:57:232021-03-04 15:57:23Leadership messages for public servants
Last month the Kianda Foundation celebrated its 60th anniversary through a virtual event at which the keynote speaker was the chairperson of the Foundation, Olga Marlin. No one could have been better placed to play that role, as she was one of the four determined ladies who launched this pioneering initiative for educating African girls […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-02-18 10:25:572021-02-18 10:25:57Kianda at 60 is a story of empowerment of girls
In my last article I analysed Donald Trump’s ego state, describing him as a deeply insecure man who was formed by his unhappy childhood where he was bullied by his domineering father and neglected by his absent mother. Trump’s “I’m OK, You’re not OK” behaviour, I wrote, masks his “I’m not OK, You’re OK” interior; […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-01-22 13:41:032021-01-22 13:41:03Obama the “Adult”
As I have written in several previous articles in this column – the most recent of which was my opening one for 2012 – in much of what I do I refer to the pioneering Transactional Analysis work of Eric Berne, which he laid out in his 1964 book, Games People Play. I am also […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-01-11 10:05:192021-01-11 10:05:19Analysing impact of spoilt child in Trump
A few months ago I wrote a column about my session at a Women On Boards Network (WOBN) event on building one’s brand as a board member, and today I share the views I expressed at the recent WOBN annual conference on how the presence of women on boards influences board governance and performance. Over […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2020-12-25 12:53:552020-12-25 12:53:55Do women in boardroom improve performance?
My favourite line from President-Elect Joe Biden’s November 7 acceptance speech following the American election is this one, on the refusal over the last few years of Democrats and Republicans to cooperate with one another: “It’s not some mysterious force beyond our control,” he declared, “It’s a decision, a choice. So if we can decide […]
https://mike-eldon.com/wp-content/uploads/2014/09/mike.jpg400306adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2020-11-26 09:32:002020-11-26 09:32:00Embracing change is a choice we can make
Four years ago I wrote a column on the intergenerational challenges facing family businesses, admiring the way those who overcame such challenges did so while noting how too often the founder was reluctant to empower subsequent generations. I want to return to that topic today, thanks to the opportunity I have benefited from over the […]
https://mike-eldon.com/wp-content/uploads/2016/01/mikeeldon02_280.jpg404280adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2020-11-13 12:15:292020-11-17 08:31:37Professionalising family businesses
I was recently invited to be the guest speaker at a Toastmasters event, and perhaps not surprisingly it was on the subject of public speaking. For those not familiar with Toastmasters Clubs — of which there are 16,800 in 142 countries around the world, with around 250,000 members — they develop them as communicators and […]
https://mike-eldon.com/wp-content/uploads/2016/01/mikeeldon02_280.jpg404280adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2020-10-29 08:10:222020-10-29 08:10:22Toastmasters and the art of effective speech delivery
Martin Oduor, The Humanized LeaderDecember 23, 2025 - 5:49 pm
Who rises to the top of pyramid?
For the first 12 years of my career I worked for a British IT multinational, in both field offices and in the head office, and it was in the late 70s, for the last two of these, that I came to Kenya to manage its local subsidiary here. So from different perspectives I was able […]
The good guys and bad guys in customer service
Like each of you, I experience both wonderful and dreadful customer journeys. And like my fellow columnist Sunny Bindra, from time to time I write about them. I enjoy recognising and celebrating the good by name, while venting about those at the other end of the spectrum, usually without revealing their identity. Today I want […]
Leadership messages for public servants
From time to time I have been asked to speak at the Kenya School of Government’s Strategic Leadership Development Programme (SLDP), and late last year I was invited to close its 224th iteration, virtually hosted by the Mombasa campus. The participants were informed that I was to be their “motivational speaker” but, as I did […]
Kianda at 60 is a story of empowerment of girls
Last month the Kianda Foundation celebrated its 60th anniversary through a virtual event at which the keynote speaker was the chairperson of the Foundation, Olga Marlin. No one could have been better placed to play that role, as she was one of the four determined ladies who launched this pioneering initiative for educating African girls […]
Obama the “Adult”
In my last article I analysed Donald Trump’s ego state, describing him as a deeply insecure man who was formed by his unhappy childhood where he was bullied by his domineering father and neglected by his absent mother. Trump’s “I’m OK, You’re not OK” behaviour, I wrote, masks his “I’m not OK, You’re OK” interior; […]
Analysing impact of spoilt child in Trump
As I have written in several previous articles in this column – the most recent of which was my opening one for 2012 – in much of what I do I refer to the pioneering Transactional Analysis work of Eric Berne, which he laid out in his 1964 book, Games People Play. I am also […]
Do women in boardroom improve performance?
A few months ago I wrote a column about my session at a Women On Boards Network (WOBN) event on building one’s brand as a board member, and today I share the views I expressed at the recent WOBN annual conference on how the presence of women on boards influences board governance and performance. Over […]
Embracing change is a choice we can make
My favourite line from President-Elect Joe Biden’s November 7 acceptance speech following the American election is this one, on the refusal over the last few years of Democrats and Republicans to cooperate with one another: “It’s not some mysterious force beyond our control,” he declared, “It’s a decision, a choice. So if we can decide […]
Professionalising family businesses
Four years ago I wrote a column on the intergenerational challenges facing family businesses, admiring the way those who overcame such challenges did so while noting how too often the founder was reluctant to empower subsequent generations. I want to return to that topic today, thanks to the opportunity I have benefited from over the […]
Toastmasters and the art of effective speech delivery
I was recently invited to be the guest speaker at a Toastmasters event, and perhaps not surprisingly it was on the subject of public speaking. For those not familiar with Toastmasters Clubs — of which there are 16,800 in 142 countries around the world, with around 250,000 members — they develop them as communicators and […]