In a recent article about that wonderful book Influencers, I mentioned an example of influencing that reminded me of my hospital experience earlier this year. A large medical centre’s service quality scores had been steadily decreasing, I wrote, as patients and their families felt they weren’t being treated with care, dignity or respect. So a […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-12-23 12:29:202021-12-23 12:29:20Are you generating good customer experiences?
On women in the Kenyan workplace, I am confident that the glass is not only far from empty but that it continues to fill at a reasonably rapid pace. With the exception of the contact sport of politics, there is increasing gender balance at all levels, including in senior management and on boards. Sure, there’s […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-12-21 12:03:102021-12-21 12:03:10Women rising in the workplace
In a recent coaching session, my client and I were discussing his initiative to improve the ways in which feedback was being given and received in his work environment. As we shared how each of us approached doing so ourselves and how we encouraged others to offer and absorb suggestions, we emerged with a list […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-12-09 11:07:072021-12-09 11:07:07How to offer and receive feedback at workplace
I was recently facilitating a session with a new board, helping align them with each other and with management and become fit for purpose. And as I was listening to their contributions and the reactions from management I could see that the newcomers, with all their fresh energy and enthusiasm, too often were unaware that […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-11-25 10:49:362021-11-25 10:49:36Much of how we think is a function of our beliefs
In my last article, I started writing about the lessons from David McCourt’s book Total Rethink – Why Entrepreneurs Should Act Like Revolutionaries. There I focused on what he saw as the personal attributes of successful entrepreneurs, and in this one, I will be reporting on McCourt’s experience regarding the business side of entrepreneurship. McCourt, […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-11-12 12:23:442021-11-12 12:23:44Entrepreneurs ought to act like revolutionaries
I’m always grateful when my daughter Amy sends me a book to read, including the most recent one I received from her, Total Rethink: Why Entrepreneurs Should Act Like Revolutionaries, by David McCourt, published in 2019. McCourt has indeed proved himself to be a serial revolutionary entrepreneur, disrupting the telecommunications industry in multiple markets around […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-10-28 15:07:202021-10-28 15:07:20Entrepreneurs should act like revolutionaries
Since writing my last article on how to influence change, I have had the privilege of listening to Costas Markides, a professor of strategy and entrepreneurship at the London Business School and author of several outstanding books on the subject — including his latest one, Organising for the New Normal. He was a delight to […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-10-14 11:10:392021-10-14 11:10:39Challenges to change in dynamic business world
Life would be so much easier and less stressful if we could influence others to do what is in their best interest by merely persuading them with logical, rational arguments. But it often turns out to be really hard, often futile, so we just give up in frustration. Efforts to influence others can be at […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-09-30 08:01:302021-09-30 08:01:30Are you an influencer?
Eight years ago I wrote a column about Why Nations Fail, the book by Daron Acemoglu and James Robinson, and more recently I acquired the subsequent one by these two economics professors, The Narrow Corridor. It’s another global analysis of how liberty and wellbeing flourish in some states but degenerate to authoritarianism or anarchy in […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-09-16 14:35:012021-09-16 14:35:41Balancing the State and people power
I have written about change quite often in this column, and a few weeks ago I referred briefly to my own change anxiety in the context of my stay in hospital while dealing with Covid. There, during my two-month incarceration, I was moved several times: from this ward to that ward, and then first to […]
https://mike-eldon.com/wp-content/uploads/2014/09/mikeeldon02.jpg546427adminhttp://mike-eldon.com/wp-content/uploads/2014/09/logo.pngadmin2021-09-02 16:26:162021-09-02 16:26:16How to manage change during transition period
Martin Oduor, The Humanized LeaderDecember 23, 2025 - 5:49 pm
Are you generating good customer experiences?
In a recent article about that wonderful book Influencers, I mentioned an example of influencing that reminded me of my hospital experience earlier this year. A large medical centre’s service quality scores had been steadily decreasing, I wrote, as patients and their families felt they weren’t being treated with care, dignity or respect. So a […]
Women rising in the workplace
On women in the Kenyan workplace, I am confident that the glass is not only far from empty but that it continues to fill at a reasonably rapid pace. With the exception of the contact sport of politics, there is increasing gender balance at all levels, including in senior management and on boards. Sure, there’s […]
How to offer and receive feedback at workplace
In a recent coaching session, my client and I were discussing his initiative to improve the ways in which feedback was being given and received in his work environment. As we shared how each of us approached doing so ourselves and how we encouraged others to offer and absorb suggestions, we emerged with a list […]
Much of how we think is a function of our beliefs
I was recently facilitating a session with a new board, helping align them with each other and with management and become fit for purpose. And as I was listening to their contributions and the reactions from management I could see that the newcomers, with all their fresh energy and enthusiasm, too often were unaware that […]
Entrepreneurs ought to act like revolutionaries
In my last article, I started writing about the lessons from David McCourt’s book Total Rethink – Why Entrepreneurs Should Act Like Revolutionaries. There I focused on what he saw as the personal attributes of successful entrepreneurs, and in this one, I will be reporting on McCourt’s experience regarding the business side of entrepreneurship. McCourt, […]
Entrepreneurs should act like revolutionaries
I’m always grateful when my daughter Amy sends me a book to read, including the most recent one I received from her, Total Rethink: Why Entrepreneurs Should Act Like Revolutionaries, by David McCourt, published in 2019. McCourt has indeed proved himself to be a serial revolutionary entrepreneur, disrupting the telecommunications industry in multiple markets around […]
Challenges to change in dynamic business world
Since writing my last article on how to influence change, I have had the privilege of listening to Costas Markides, a professor of strategy and entrepreneurship at the London Business School and author of several outstanding books on the subject — including his latest one, Organising for the New Normal. He was a delight to […]
Are you an influencer?
Life would be so much easier and less stressful if we could influence others to do what is in their best interest by merely persuading them with logical, rational arguments. But it often turns out to be really hard, often futile, so we just give up in frustration. Efforts to influence others can be at […]
Balancing the State and people power
Eight years ago I wrote a column about Why Nations Fail, the book by Daron Acemoglu and James Robinson, and more recently I acquired the subsequent one by these two economics professors, The Narrow Corridor. It’s another global analysis of how liberty and wellbeing flourish in some states but degenerate to authoritarianism or anarchy in […]
How to manage change during transition period
I have written about change quite often in this column, and a few weeks ago I referred briefly to my own change anxiety in the context of my stay in hospital while dealing with Covid. There, during my two-month incarceration, I was moved several times: from this ward to that ward, and then first to […]