On June 15, I attended the Kenya Private Sector Alliance (Kepsa) AGM, where CEO Carole Kariuki and outgoing chair Flora Mutahi reeled off the activities and achievements of the previous 12 months. As at previous AGMs, the sheer volume and variety were staggering to absorb – indeed two years ago I wrote a column about […]
In my last article, I wrote about minute-taking, and it led me to think about that other vital skill that is even more significant in making meetings work well or otherwise: how they are chaired. And just like some minute-takers write too much and some write too little, so some who chair meetings talk too […]
Writing minutes of meetings offer interesting challenges. They must be neither too long nor unduly brief, just capturing the objective essence of what happened. We usually don’t need to know who said what, for they are not transcripts, but we must record who is to follow up on what and by when. Sounds quite straightforward, […]
As in my last article, this one again focuses on customer engagement – or rather lack thereof. The previous one found me in a hospital setting, coaching the man who had just managed me through enduring a CT scan – but without any accompanying human touch. Happily, he reacted positively to my coaching, and I’d […]
When I was in hospital for several weeks with Covid in 2021 I experienced the whole spectrum of service quality, from the outstanding to the adequate and occasionally down to the unacceptably poor, and I wrote something about it in this column – including referring to that wonderful book, If Disney Ran Your Hospital: 9½ […]
I was recently asked to be a panelist at an event hosted by Hofstede Insights Africa and its Kenya partner, Priority Activator Consulting. Its theme was Aligning culture and strategy – leveraging culture to drive organisational performance, a topic where I feel very much at home. With us were around 30 CEOs who had been […]
My colleague Frank Kretzschmar and I recently hosted another of our leaders’ circles, where participants tell personal stories around a theme we select. Regular readers of this column may remember articles I have written about earlier such events, including one titled Now more than ever: sustainable living with heart and mind and another, Holding on […]
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Business Monthly magazine recently published a list of our 25 most influential CEOs, and 14 of those selected were women. So good news: in recent years, female representation on boards and in senior management positions in Kenya has been on a steady increase. Yet despite the significant gains made in the past decade or so, […]
I recently logged in to a webinar hosted by the London Business School, where I listened to entrepreneurship professor John Mullins talk about his new book, Break the Rules!: The Six Counter-Conventional Mindsets of Entrepreneurs That Can Help Anyone Change the World. I got to know Prof Mullins many years ago when he was the […]
