Entries by artkenya

Why being nice to customers is a good idea

I started writing this at 30,000ft, over the Sahara Desert, where Virgin Atlantic was pampering me to death – and I wasn’t even installed in their uppermost class. ALL Virgin staff, whether in their office or at the airport or in the sky, are permanently, relentlessly friendly and cheerful. And genuinely so. It doesn’t seem […]

Kenyans Yes We Can

I have been writing for about half my life – the second half. I got going in Kenya, where I started publishing articles on management and IT topics almost a soon as I arrived in the late seventies. Then, through Rotary, the Kenya Institute of Management, KEPSA, AIESEC… opportunities arose for me to speak and […]