Entries by artkenya

Becoming a world class company

Lots of local organisations, as they craft their vision statements, proclaim that their dream is to be ‘world class’. Nice thought. But let’s face it, some are distinctly more aware than others about what being world class actually means – never mind about whether they have a snow-ball’s chance in hell of becoming so. Let […]

Vision 2030… and Values 2030

A few months ago I wrote a piece about how speaking of vision immediately leads (or should lead) us to speak of values. ‘Without living by a set of healthy values,’ I said, ‘we have no chance, no chance at all, of living the vision itself.’ And I continued by asking: ‘How do we develop […]

How not to dread strategic retreats

Not many people look forward to strategic retreats. Quite a few dread them. Sure, they often take place at fancy hotels and lodges by the coast or a lake, or in a game park. But how often are they productive, never mind enjoyable? And how much of what is discussed and agreed upon is ever […]

Building a healthy culture

Imagine you’re an invisible person touring the world’s organisations. What will you see and hear? What vibrations will be coming from those who work there, from leaders, from support staff, from this or that department? Will the vibrations be pleasing? Will you resonate serenely to the high and aligned energy? Will the faces be smiling? […]

The virtuous cycle of confidence

Most people are desperate to learn how they can build their confidence. For what I have found is that there are very few on this planet who feel genuinely self-confident. Even many who appear to ooze confidence actually live in a turmoil of inner self-doubt. What an unfortunate lot we humans are. Sure, a good […]

Why being nice to customers is a good idea

I started writing this at 30,000ft, over the Sahara Desert, where Virgin Atlantic was pampering me to death – and I wasn’t even installed in their uppermost class. ALL Virgin staff, whether in their office or at the airport or in the sky, are permanently, relentlessly friendly and cheerful. And genuinely so. It doesn’t seem […]

Kenyans Yes We Can

I have been writing for about half my life – the second half. I got going in Kenya, where I started publishing articles on management and IT topics almost a soon as I arrived in the late seventies. Then, through Rotary, the Kenya Institute of Management, KEPSA, AIESEC… opportunities arose for me to speak and […]